Refund policy

Return & Refund Policy

Last Updated: May 2026

At Hunnies Hush, customer satisfaction and product quality are extremely important to us. Due to the intimate and personal nature of our products, all purchases are subject to the policy below.

By placing an order with Hunnies Hush, you agree to the following Return & Refund Policy.

1. Hygiene & Safety Policy

For hygiene, health, and safety reasons, we are unable to accept returns, exchanges, or refunds on:

intimate products
pleasure toys
lingerie
bodysuits
opened items
used products
items removed from original packaging
sale or clearance items
gift cards

This policy is strictly enforced to protect the safety and wellbeing of all customers.

2. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

damaged
defective
faulty
or incorrect

please contact us within 7 days of receiving your order.

To lodge a claim, please email:

your order number
a description of the issue
clear photographs of the item and packaging

Once reviewed and approved, Hunny Lust may offer:

a replacement item
store credit
or a refund where applicable

We reserve the right to deny claims that do not meet our policy requirements.

3. Return Eligibility

To be eligible for a return or replacement:

the item must be unused
unopened
in its original condition
and in original sealed packaging

Items sent back without prior approval will not be accepted.

4. Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow approximately 5–10 business days for refund processing once approved. Processing times may vary depending on your payment provider or financial institution.

Original shipping costs are non-refundable unless required under applicable consumer laws.

5. Order Cancellations

Orders may only be cancelled within 12 hours of purchase. Once an order has been processed, packed, or shipped, cancellations are no longer possible.